Purchases
Refund Policy
Last updated July 30, 2026
Before you buy
A full-series pass is a one-time purchase for the series, paid episodes, price, and currency shown before Stripe Checkout. It provides streaming access after payment is confirmed. It is not a subscription, does not include a download, and cannot be partially returned episode by episode.
General policy
Purchases are generally final once digital access is supplied. This policy does not limit any cancellation, refund, warranty, or other consumer right that applies in your location and cannot legally be waived.
When we may approve a refund
Neon Fox may approve a full refund for a duplicate charge, a verified Episetta access failure that we cannot fix, fraud or account takeover, or another documented extraordinary circumstance. We do not offer partial refunds at launch. A change of mind after access is supplied does not normally qualify unless applicable law says otherwise.
Requesting help
Email hello@episetta.com with the purchasing email, series title, approximate purchase date, and a clear description of the problem. Include a receipt reference if available. Do not send a full card number, security code, password, sign-in code, or other payment secret.
Review and payment timing
We may ask for information needed to confirm the purchase, account ownership, or technical problem. If we approve a refund, we submit the full amount through Stripe to the original payment method. Your bank or payment provider controls how long the credit takes to appear. Taxes are handled as required by the transaction and applicable law.
Effect on access
A completed full refund ends the pass linked to that purchase. A chargeback or payment dispute also suspends or ends the associated access while the payment state is resolved. If you do not recognize a purchase, contact us promptly so we can secure the account and review the transaction.
Statutory rights
Some places give consumers additional rights when required information is missing, digital access is not supplied as agreed, or the service does not conform to mandatory guarantees. We will honour rights that apply to your purchase. Nothing in this policy asks you to give them up.